When will my order ship?

We aim to produce and ship orders within 4 days from the time orders are placed. However, it can vary between 1 and 10 days depending on demand and inventory. We do all production in-house and ask a little bit of patience from our customers knowing that we are always pushing to get orders out as fast as possible. We also welcome customers to reach out before or after placing their order to get a specific shipping date. We will take a close look at our orders, inventory and production schedule in order to give you an exact shipping date. You can message us on IG @culture12ny or email us at culture12ny@gmail.com. Please include your order number if you have one.

Returns & exchanges

Exchanges: We do accept exchanges. Customers can swap their order for a different size, no problem. All you have to do is notify us prior to returning it. Once we receive your returned order, we will examine it and if all is good, we will ask that you send us the estimated shipping fee and we will then ship your exchange order.

Returns: We are open to returns. We ask that you only return orders that have not been worn and show no signs of wear-n-tear, or we will not be able to accept the return. Please notify us in advance to inform us of your return. Once the return is inspected and cleared, we will issue you a refund.

What happens if your order is returned to us due to insufficient address?

When you place your order, please make sure you enter a correct and accurate shipping address. If customers enter the wrong shipping address we likely won’t know until your package is returned to us, at which point we will try our best to contact you via email, phone or direct message. you will then need to provide the correct address and we will resend the package with an additional $5-$9 shipping charge considering the error wasn’t caused by us. If we reach out to you and you do not respond within 10 days, we will issue a refund. If you believe you have made an error in your shipping address please contact us asap. You can message us on IG @culture12ny or email us at culture12ny@gmail.com.

Incorrect Shipping Addresses

Culture 12 cannot assume responsibility for incorrect mailing addresses.

We are unable to correct addresses once we have already shipped products. If an address needs to be altered/corrected after we have already shipped purchases, the customer is responsible for retrieving the package from the incorrect address and/or communication with delivery service and place or persons who received the package. Unfortunately, we cannot provide a refund for a package that was lost due to incorrect address, so please double check instead of solely relying on the auto fill function.

If the wrong shipping address is entered we must be notified of the correct address before it’s shipped. The corrected address will need to be emailed to us at culture12ny.com or messaged on Instagram at @culture12ny.

If tracking is provided and accurate, and the status shows that the package was delivered, we will not be able to refund for packages that are not retrieved by customers once they have been successfully delivered.

Staggered delivery?

Customers who order multiple items at a time may receive an email asking if they want their order shipped in two parts, as some items may be ready to ship before others. At that time, they can request that their order be shipped in parts, or all together at a later date specified in the email.